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Don't just take our word for it.
HeadsUp is revolutionizing how companies connect with their employees. Read real stories from leaders and teams who are experiencing the power of our platform.
Our Success Stories
HeadsUp Success Story:
Well-being Wins
A contact center partnered with HeadsUp to address employee well-being concerns, including mental health, diversity, and workplace safety. Using HeadsUp’s wellness reporting and AI-driven insights, they implemented proactive support plans, resulting in critical interventions for mental health, diversity and inclusion training, and a reduction in bullying and harassment reports.

HeadsUp Success Story:
Fast Tracking Feedback and Insights
A financial firm partnered with HeadsUp to streamline its employee feedback process, which previously took months to analyze and act on. HeadsUp’s solution enabled the firm to collect and analyze data within hours, leading to improved employee engagement and reduced turnover rates.

HeadsUp Success Story:
How Predictive Analytics Transformed Employee Engagement
A 1000-employee tech company with declining engagement and high turnover partnered with HeadsUp for a data-driven solution. Implementing predictive analytics, including real-time sentiment monitoring (WE Index™) and churn modeling, provided AI-driven insights for targeted action plans in leadership development, growth, and work-life balance. This resulted in a 10% increase in employee retention, elevated engagement scores, and significant cost savings.

HeadsUp Success Story:
Addressing Key BPO Workforce Challenges with AI Intervention
A BPO with 1800 agents partnered with HeadsUp to address high absenteeism and turnover rates. Through engagement analysis, predictive churn modeling, and customized action plans, HeadsUp helped the BPO reduce agent churn by 12% and unplanned absenteeism by 15%, resulting in increased agent presence, higher customer satisfaction, and a safer work environment.

HeadsUp Success Story:
Customer Experience Reimagined
A Global Business Process Outsourcer (BPO) partnered with HeadsUp to improve customer satisfaction (CSat) scores by increasing employee engagement. Through bi-weekly opinion pulses, AI-driven analysis, and targeted action plans, the BPO saw a 13% improvement in employee engagement and an 11% rise in CSat scores within 12 months.

HeadsUp Success Story:
Organisation-Wide Engagement Revolution
A telecommunications company with over 5,000 employees used HeadsUp to address high turnover rates and low engagement. With HeadsUp’s engagement analysis, predictive churn modeling, and customized action plans, the company achieved an 8% increase in employee tenure and reduced costs associated with recruitment and training.

HeadsUp Success Story:
Retention Revolution
HeadsUp partnered with a US contact center to reduce employee turnover, using in-depth engagement analysis, predictive churn modeling, and customized action plans. As a result, the contact center saw a 12% increase in the average employee lifecycle, saving $400,000 annually and improving overall engagement and performance.

Testimonials
See what our clients have to say
"As a manager overseeing a team of 200+ agents, maintaining high levels of engagement has always been a challenge. Since implementing HeadsUp AX, we've seen a remarkable transformation. Our LEADER scores have improved across the board, leading to a 15% increase in customer satisfaction ratings. It's like HeadsUp gave us the secret sauce to employee engagement and customer happiness."
Sarah M., Call Center Manager, Technology Services
"HeadsUp transformed the way we engage with our employees. The pulse surveys gave us real-time insights into what motivates our team, allowing us to foster a more collaborative and energized work environment. As a result, we've seen a marked increase in overall productivity and job satisfaction."
Sarah P., HR Director, Financial Services
"With HeadsUp, we identified early signs of employee churn and implemented targeted strategies to retain our top talent. The predictive analytics provided us with actionable insights that have significantly reduced our turnover rate and associated costs."
Michael T., Operations Manager, BPO
"Burnout was a serious issue for us, but with HeadsUp, we were able to monitor stress levels and workload balance in real-time. The platform's wellness tools helped us take proactive measures, reducing absenteeism and creating a healthier, more energized workforce."
David R., Operations Senior Manager, Healthcare
"Mental wellness has become a cornerstone of our company culture thanks to HeadsUp. The platform's comprehensive wellness insights allowed us to address issues early and provide the necessary support for our employees. We've seen a positive shift in morale and a more supportive work environment."
Jessica L., HR Manager, BPO
"HeadsUp's WE Index gave us a clear benchmark of where we stood compared to industry standards. By understanding our strengths and areas for improvement, we've been able to set meaningful goals and continuously improve our workplace environment."
Andrew B., Director of Operations, Financial Services
"In the financial services industry, trust and employee morale are everything. HeadsUp AX has not only helped us identify areas of improvement but has also provided actionable insights leading to a 25% reduction in employee turnover. The predictive analytics on churn risk have been a game-changer for us. It’s an investment that pays for itself many times over."
Jason L., CEO, Financial Services
"Introducing HeadsUp AX into our contact center operations was initially about improving engagement scores. However, what we got was so much more. The wellness reporting feature has been instrumental in addressing mental health and workplace safety issues proactively. It's not just a tool; it's become a vital part of our culture, ensuring our workplace is safe, inclusive, and supportive."
Angela R., HR Director, HealthCare
"Transitioning to remote work posed significant challenges for our team's engagement and productivity. HeadsUp AX's seamless integration and real-time feedback system allowed us to maintain, and even improve, our team dynamics in a virtual environment. The detailed bi-annual surveys give us deep insights, making every decision data-driven. It's as if HeadsUp was tailor-made for us."
Mark T., Operations Lead, IT Services
"Since adopting HeadsUp AX, the linkage between employee engagement and customer satisfaction has never been clearer. Our agents are more motivated, our customers are happier, and we've seen tangible improvements in our NPS scores. The success stories feature has inspired our teams to innovate in ways we hadn't imagined. HeadsUp AX isn't just a platform; it's a catalyst for continuous improvement."
Emily C., Customer Experience Officer, Retail