A contact center partnered with HeadsUp to address employee well-being concerns, including mental health, diversity, and workplace safety. Using HeadsUp’s wellness reporting and AI-driven insights, they implemented proactive support plans, resulting in critical interventions for mental health, diversity and inclusion training, and a reduction in bullying and harassment reports.

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A financial firm partnered with HeadsUp to streamline its employee feedback process, which previously took months to analyze and act on. HeadsUp’s solution enabled the firm to collect and analyze data within hours, leading to improved employee engagement and reduced turnover rates.

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A 1000-employee tech company with declining engagement and high turnover partnered with HeadsUp for a data-driven solution. Implementing predictive analytics, including real-time sentiment monitoring (WE Index™) and churn modeling, provided AI-driven insights for targeted action plans in leadership development, growth, and work-life balance. This resulted in a 10% increase in employee retention, elevated engagement scores, and significant cost savings.

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A BPO with 1800 agents partnered with HeadsUp to address high absenteeism and turnover rates. Through engagement analysis, predictive churn modeling, and customized action plans, HeadsUp helped the BPO reduce agent churn by 12% and unplanned absenteeism by 15%, resulting in increased agent presence, higher customer satisfaction, and a safer work environment.

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A Global Business Process Outsourcer (BPO) partnered with HeadsUp to improve customer satisfaction (CSat) scores by increasing employee engagement. Through bi-weekly opinion pulses, AI-driven analysis, and targeted action plans, the BPO saw a 13% improvement in employee engagement and an 11% rise in CSat scores within 12 months.

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A telecommunications company with over 5,000 employees used HeadsUp to address high turnover rates and low engagement. With HeadsUp’s engagement analysis, predictive churn modeling, and customized action plans, the company achieved an 8% increase in employee tenure and reduced costs associated with recruitment and training.

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HeadsUp partnered with a US contact center to reduce employee turnover, using in-depth engagement analysis, predictive churn modeling, and customized action plans. As a result, the contact center saw a 12% increase in the average employee lifecycle, saving $400,000 annually and improving overall engagement and performance.

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